Shipping & Return Policy
New Age Caravans Sydney offers our clients a 30 day Returns Policy and a 7 day change your mind Policy. We accept returns for incorrect item supplied, warranty issues, and change of mind within the time period outlined above. Visit our resolution centre for all Warranty, Payment, and Returns.
Faulty, Wrong or Damaged Item Supplied.
If an item is delivered faulty or damaged, it will be replaced or refunded. Please notify us within 30 days of delivery. Proof of purchase will also need to be provided.
If you receive the wrong product from New Age Caravans Sydney, the item will be replaced and shipped at our cost unless if the wrong item was ordered by the client. If we have an incorrect product, description, photos or information on our website that lead to the incorrect purchase, at our discretion New Age Caravans Sydney will wear the cost. If it is no fault of New Age Caravans Sydney, the client is responsible for and cost associate in returning the goods and delivery of correct item.
Items requiring warranty, the client must notify New Age Caravans Sydney detailing the issue, date of purchase and serial number if required. New Age Caravans Sydney will warrant all goods supplied by New Age Caravans Sydney. Where a third-party is responsible for warranties, the manufacturer terms and conditions will apply, New Age Caravans Sydney will assist with warranty claims with third-party where possible.
New Age Caravans Sydney will supply an RMA or Dispute number and supply to client which must be included with the returned goods. Proof of purchase will also be required.
Client is responsible for all costs to return the item to New Age Caravans Sydney or the third-party manufacture, New Caravans Sydney will pay to return postage of the item to the client.
- If no manufacturing fault is found, then the client is responsible to pay for postage both ways.
Change of Mind.
New Age Caravans Sydney will accept Change of Mind returns within 7 days of delivery date as long as the product is in original condition and with any special packaging which will allow for the product to be resold. Upon return you will receive a credit for 100% of the products price. Any cost incurred by New Age Caravans Sydney will be deducted from the credit.
- Toilet / Sanitation products that have been opened or installed.
- Electronic components, unless in original sealed packaging.
- Items that are not stock items and were specially ordered for client.
- Items been installed, modified or used.
To initiate a return please contact New Caravans Sydney via email with your invoice number and reason for return. We will issue a Return Authorisations or Dispute number which must be returned with the goods.
New Caravans Sydney utilise multiple shipping partners.
Australia Post, Couriers Please and Fastway. Clients are more than welcome to organise their own freight. Shipping details and freight company labels is the responsibility of the client to supply.
New Age Caravans Sydney offer Express post, the client can chose to uplift the freight to express if required at their cost
New Age Caravans Sydney will supply tracking information where applicable, tracking details are assigned to your sale and can be tracked online.
New Age Caravans Sydney aims to process all orders the same Business day of purchase, cut off time for same day dispatch is 3pm. Where public holidays fall within, the parcel will be dispatched next business day.
We make sure all our items are carefully wrapped and protected for a safe delivery.